If you need to report an issue with your delivery please alert our customer service team within 14 days of dispatch. Failure to do so may prevent our team from resolving the problem.

1. Returns Window
You have 30 days from the date of delivery to post any unwanted goods back to us. Please note that this returns window is final and any conflicting policies from your courier will not be considered.

2. Returns Label
To make your return process hassle-free, you can generate a returns label using the button below. This label covers up to 20kg in weight. Max combined length and circumference cannot exceed 61 x 46 x 46 cm.


3. How to Initiate a Return:
Ensure your return items are in their original condition with all tags and packaging intact.
Visit the Return Label Generator to create your return label.
Pack your items securely and attach the label to the outer package.
Drop off your package at your nearest Royal Mail Parcel Shop or arrange for a collection through the Return Label Generator link at the bottom of this page.

Refund Processing:
Once we receive your return and inspect the items, we will process your refund as soon as possible. Please allow 7-14 working days from the day you send out your return for us to receive, process, and refund your order. A fee of £2.99 will be deducted from your refund to cover cost of return postage if our label was used.

Please Note:
As per policy, we cannot accept back returned parcels showing signs of wear. In the event an order has been returned back to us as worn, there may be a fee to return them back to you. Thank you for shopping with us, and we hope you enjoy your online shopping experience.